⚠️ IMPORTANT – Keep All Original Packaging

You must keep all original packaging materials (box, pallet, foam, straps, ties, manuals, and all included accessories) for the entire warranty period.

Packaging is required for any warranty claim, return, or replacement part shipment. SYX MOTO will not process any warranty claim without the original packaging.

If you no longer have the original packaging, you must obtain replacement packaging (from Amazon, U-Haul, or a local shipping store) before filing a claim. SYX MOTO does not provide replacement packaging.

Model Identification

Refer to the appropriate section below based on your model.

SECTION 1: GAS-POWERED MODELS

Engine Warranty

SYX MOTO warrants the engine of gas-powered dirt bikes against manufacturing defects in materials and workmanship for the following periods from the date of original retail purchase:

Covered engine components include:

All internal lubricated parts: pistons, piston rings, piston pins, connecting rods, rod bearings, camshaft, camshaft bearings, timing chain, crankshaft, crankshaft main bearings, oil pump, water pump, valves, valve springs, valve guides, valve seats, valve lifters, valve push rods.

The engine head and cylinder are covered only if damage is caused solely by the mechanical failure of one or more internal lubricated components listed above.

The engine case is covered only if damage is caused solely by the mechanical failure of one or more internal lubricated components listed above.

What the engine warranty does NOT cover:

• Damage from lack of maintenance (oil changes, air filter cleaning, valve adjustments)

• Damage from improper break-in procedure

• Damage from using incorrect fuel or oil

• Damage from overheating (caused by improper use or modifications)

• Damage from water ingestion or submersion

• Damage from external impact or crash damage

• Damage from unauthorized modifications or repairs

• Normal wear and tear (rings, valves, gaskets after normal service life)

Break-In Requirement (Gas Models)

To maintain engine warranty validity, the following break-in procedure must be completed:

Failure to follow the break-in procedure may void the engine warranty.

Frame & Chassis Warranty (Gas Models)

The frame is covered against manufacturing defects for one (1) year from the date of original retail purchase.

What the frame warranty does NOT cover:

• Corrosion or rust

• Paint fade, scratches, impact marks, or cosmetic damage

• Impact damage from crashes, jumps, or stunting

• Damage from drilling, welding, or frame modification

• Any bent, cracked, or damaged frame caused by abuse or misuse

Parts & Components Warranty (Gas Models)

Original SYX MOTO parts and components (excluding the engine) are covered against manufacturing defects for one (1) month from the date of original retail purchase.

Wear and tear parts NOT covered include but are not limited to:

• Tires, tubes, brake pads, cables, grips

• Chain, sprockets, spark plugs, fuses, bulbs

• Gaskets, filters (oil, air, fuel)

• Clutch wear parts, drive belt

• Chrome parts (covered for 10 days from delivery only)

What the parts warranty does NOT cover:

• Damage from crashes, jumps, stunting, racing, or external impact

• Damage from improper assembly or lack of maintenance

• Damage from modifications or use of non-SYX MOTO parts

• Corrosion, paint fade, scratches, or cosmetic damage

• Damage from water exposure, mud, or pressure washing

• Labor charges for installation or repair

Transmission & Drive System (Gas Models)

All internal lubricated parts within the transmission case are covered under the same warranty period as the engine (based on engine size).

The transmission case is covered only if damage is caused solely by the mechanical failure of one or more internal lubricated components.

Broken gears due to outside impact are not covered.

SECTION 2: ELECTRIC MODELS

Frame Warranty (Electric Models)

SYX MOTO frames are warranted against manufacturing defects in materials and workmanship for a period of two (2) years from the date of original retail purchase.

If a frame is determined to be defective, SYX MOTO will replace it with the same or most comparable frame available. Labor charges for frame replacement are not covered.

SYX MOTO reserves the right to use scratch-and-dent stock for warranty frame replacements.

What the frame warranty does NOT cover:

• Corrosion or rust

• Paint fade, scratches, impact marks, or cosmetic damage

• Impact damage from crashes, jumps, or stunting

• Damage from non-reversible modification (drilling, welding, cutting)

• Bent or cracked chainguard mounts

• Normal wear and tear

• Any frame that has been modified or repaired by an unauthorized party

Battery Warranty (Electric Models)

SYX MOTO batteries are covered by a one (1) year limited warranty from the date of original retail purchase.

During the first year of service, a defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery remains unchanged based on the original purchase date.

No cash reimbursement will be made. All defective battery determinations are at the sole discretion of SYX MOTO.

What the battery warranty does NOT cover:

• Damage from accident, abuse, misuse, or abnormal use (including stunt riding, racing, or activities not consistent with intended use)

• Damage from improper storage (including extreme temperatures below -4°F / -20°C or above 113°F / 45°C)

• Damage from exposure to liquid, chemicals, moisture, abrasives, sand, or dirt

• Damage from pressure washing, submersion, or riding through deep water/standing water

• Scratches, dents, or cosmetic damage

• Batteries with removed, defaced, or tampered serial numbers or seals

• Normal capacity degradation (up to 20% loss per year is considered normal)

• Damage caused by using a charger not supplied or approved by SYX MOTO

• Damage from improper charging (overcharging, using incorrect voltage)

• Batteries used in equipment other than the SYX MOTO electric dirt bike it was originally purchased with

Motor, Controller & Electrical Components Warranty (Electric Models)

What is covered:

• Manufacturing defects in materials and workmanship

• Failure of internal electrical components under normal use

What is NOT covered:

• Water damage or corrosion

• Damage from modifications (controller tuning, motor modifications)

• Damage from crashes or external impact

• Normal wear and tear

Parts & Components Warranty (Electric Models)

Original SYX MOTO parts and components (excluding battery, motor, controller) are covered against manufacturing defects for three (3) months from the date of original retail purchase.

Wear and tear parts NOT covered include but are not limited to:

• Brake pads and rotors

• Tires and tubes

• Chain and sprockets

• Cables and grips

• Fuses and light bulbs

• Spokes and rims (when damaged from impact)

SECTION 3: GENERAL TERMS (ALL MODELS)

Packaging Requirement for All Warranty Claims

🔴 You MUST keep all original packaging materials for the duration of the warranty period.

This includes:

• Outer shipping box

• Pallet (if applicable)

• Foam inserts and padding

• Plastic straps and ties

• All manuals and documents

• All included accessories

Why packaging is required:

• Warranty returns must be shipped back in original packaging

• Replacement parts shipments require original packaging for proper fit

• SYX MOTO will NOT accept any warranty claim, return, or exchange without original packaging

If you have lost or discarded the original packaging:

• You must obtain suitable replacement packaging before filing a warranty claim

• Replacement packaging can be purchased from shipping supply stores (Amazon, U-Haul, The Home Depot, or local packing stores)

• SYX MOTO does not provide replacement packaging materials

🔴 Warranty claims submitted without original packaging will be denied.

General Terms

Warranty Void Conditions (All Models)

The warranty is void if the product has been:

• Modified without SYX MOTO authorization (including controller tuning, battery upgrades, motor modifications, frame alterations)

• Repaired by an unauthorized third party

• Used for racing, stunting, commercial purposes, or any activity not consistent with its intended off-road use

• Damaged by water, submersion, pressure washing, or extreme weather conditions

• Damaged by abuse, neglect, or accident

• Subject to removal or tampering of serial numbers or VIN

• Original packaging is not available when filing a warranty claim

Additional void conditions for gas models:

• Operated without proper maintenance (oil changes, air filter cleaning, etc.)

• Improper break-in procedure

Additional void conditions for electric models:

• Use of non-SYX MOTO chargers or batteries

• Water damage (corrosion, moisture in electrical components)

How to File a Warranty Claim

1. Ensure you have ALL original packaging materials available.

2. Email syxmoto-spf@syxmoto.com with:

   • "Warranty Claim – [Your Model Name]" + your order number in the subject line

   • Specify whether your model is Gas-Powered or Electric

   • Proof of purchase

   • Clear photos or videos showing the defect

   • Description of the issue

   • Serial number / VIN

3. Allow 24-48 hours for initial assessment and response.

4. If approved, replacement parts will be shipped. Customer pays shipping for warranty parts unless it is the first claim within 30 days of delivery.

5. Defective parts may be requested for return to SYX MOTO for inspection (customer pays return shipping). Returns must be shipped using original packaging.

Shipping Damage Policy

IMPORTANT: Inspect your vehicle thoroughly BEFORE signing the delivery receipt.

We do NOT accept any damage report without notation and driver signature on the delivery receipt.

Contact Information

Warranty & Tech Support Email: syxmoto-spf@syxmoto.com